Business Management and technology startups
A Director at publicly-traded company. Established my own technology companies, launched new product and service offerings, and managed teams from 5 to 150 employees.
Floyd Patrick N. Piedad
Information Technology Professional Since 1990
Career Overview
I am a strategic management professional with decades of experience in the Information Technology industry working with multinational, startups, and my own companies.
Sales & Marketing
Ran sales teams as well as engaged directly with clients from all over the world, for complex as well as multi-year services deals.
Software Development and Deployment
Design, developed, and implemented mobile, web, and business applications and have collaborated with developers on-site and remotely.
Technical Writing
Authored an internationally-published book on computing, and have authored dozens of technical articles and whitepapers.
Education
Bachelor of Science in Electrical Engineering, minor in Computer Engineering from the University of the Philippines, Diliman Campus.
Technical Skills
Certified skills in Data Privacy, ITIL, blockchains and crypto currencies, and User Experience Design. Experience in programming in xCode, PHP, HTML, Pascal, Assembly Language.
10/2020 - 3/2023
Kustom360
Strategic Adviser
- Kustom360 is a digitization platform for SMEs for mobile forms automation, field management, and sales forcemanagement.
- Gives advise on product development, customer support, and sales
9/2020 - 3/2023
iRemit Corporation
Board Member
- iRemit is a publicly-listed money remittance company based in the Philippines
- IT Committee Chair and member of Bids and Awards Committee from 2-2022
- Was previously Advisor to the Board - IT Committee from 9/2020 to 12/2021
7/2019 - 3/2020
ProAct Business Solutions (Philippines)
Principal Consultant and Senior Partner
- ProAct is a management consulting firm which leverages its own proprietary Organizational Health Philippines body of knowledge to enhance the businesses of its clients.
- Past client projects include: Assistant General Manager for MCSI Philippines, sales enablement trainer for PT&T Philippines.
7/2018 - 10/2020
BlueSource (Octal Philippines)
Sales Director and Senior Consultant
- BlueSource provides managed IT services, data center equipment, software development, and technical headcount augmentation services.
- I help in the marketing and sales of its offerings, as well as lead client consulting engagements.
- Projects include the service desk software for PT&T Philippines
1/2016 - 8/2017
Dimension Data (NTT)
Client Partner - Enterprise Services
- Dimension Data, now part of NTT, is a global Information Technology solutions and services provider with offices around the world.
- I was tasked to push complex managed services / IT outsourcing in the country, comprised of server, networking, desktop, and security technologies.
- I was also an informal member of the management team of the company.
3/2009 - 12/2015
Stratpoint Technologies
Director for Research & Development
- Stratpoint is a software outsourcing company focused on mobile + cloud applications.
- I led key client selling activities for mobile services - closed several multi-month contracts with foreign clients. I also participated in management committee decision making and oversaw the mobile development line-of-business of the company./
- I am credited for the early shift of the company towards mobile app development, resulting in it being recognized as the leading mobile dev firm in the Philippines today.
3/2009 - 9/2009
Xepto Computing
General Manager
- Xepto Digital Education is a social enterprise that provides Digital Platforms for the distribution of Digital Content and Learning Tools for the benefit of teachers and students of all economic backgrounds.
- I was full-time manager of company when it was focused on reselling thin-client computers.
5/2005 - 12/2008
Pultorak & Associates
Director for R&D
- Pultorak & Associates offers IT management consulting and training services on IT Information Library (ITIL), Microsoft Operations Framework (MOF), and other IT systems management disciplines.
- Helped re-establish the firm in 2005 into one of the leading second-tier provider of ITIL training and consulting services in the US, landing a preferred vendor status in Microsoft, and achieving 2007 revenues of $1.8m
- Provided full-time management of company R&D operations in Manila as well as overseeing the IT infrastructure and technical support to client engagements.
- Performed consulting around systems management process and deliverables design.
- Past projects include: Microsoft Employee On-boarding Program, Microsoft Service Management Assessment Tool, Microsoft Operations Framework Service Management Assessment (SMA) and Service Improvement Project (SIP) Training Workshop, Change Management Functional Specification, and COBAM specifications.
- Managed the development of all ITIL courseware offerings.
2/2004 - 6/2004
Narra Venture Capital
Entrepreneur in Residence
- NarraVC is an investment management company based in the Philippines which focuses on high-technology startup investments.
- Tasked with performing due-diligence on the products, organization, and skills required for a possible venture into a new software company.
- Interfaced with potential partners in the US and Philippines, researched new products and technologies, and analyzed market data in support of the recommendations to the investors.
7/2001 - 12/2003
Philippine and Scandinavian IT Services
Co-founder, CEO, and CIO
- Philscan was a joint-venture company between Filipino and Danish nationals, established to provide outsourced software development services to the Philippine and European market with focus on web-based applications.
- I was co-founder and part-owner, and established the company’s operations and was primarily responsible for the operations and product development side of the business.
- I managed a team of programmers and designers in the delivery of software solutions to both local and foreign clients, as well as back-office support personnel in the day-to-day operations of the company.
- Interfaced with clients for their technical requirements and provided strategic guidance as necessary.
- Key clients of the company included the Danish Foreign Ministry, CC-Jensen in Denmark, and Harris Kern Enterprise Computing Institute.
7/1996 - 7/2001
AKAsia Services Corporation
Co-founder, President, and CIO
- AKAsia Services Corporation was an internet-service provider which was one of the first in the world to offer high-volume fax-over-the-internet services in partnership with Mail.com.
- Co-founded the company in 1996, servicing over 1,000 companies in the Philippines and attained annual revenues of $1m.
- Managed the back-office operations and the information system. Developed the IT infrastructure for client billing and collections, customer service, and sales management.
- Participated in business development, sales and marketing, and financial management activities as part of the senior management team.
10/1990 - 7/1996
IBM Philippines
Services Specialist, Services Marketing Rep
- IBM provides information technology solutions from large mainframes to desktop computers. Its Services Division focuses on maintenance and support offerings to most of the top 1000 companies in the Philippines.
- Developed the first outsourced service offering for IBM Services with McDonalds Philippines in 1996, which was the pilot for the contract between IBM and McDonalds worldwide, helping launch IBM into the outsourced professional services business. This achievement earned me an IBM Chairman's award personally given by IBM’s Lou Gerstner in New York.
- Performed systems management consultancy services for Central Bank of the Philippines, Sharp Philippines, and other key enterprise accounts. Designed and developed a helpdesk system for Central Bank.
- Identified and developed business plans for new services offerings of the IBM Services Division during the start of its transition towards a service-oriented company.
- Started with the company as an Enterprise Systems service engineer assigned to perform account and service management for clients such as Petron Corporation, Pilipinas Shell, Caltex Philippines, Citibank, Development Bank of the Philippines, etc.
Speaker, BCMAP Business Continuity Summit (6/2018)
The Business Continuity Summit is a premiere learning event where Business Continuity practitioners, Risk Officers, CIOs and Chief Information Security Officers will receive updates on industry standards, trends, best practices and strategies that they can immediately apply in their own organizations.
I gave a presentation on Hybrid IT Recovery
Judge, AngelHack Manila (6/2013)
Angelhack is the world's biggest hackathon covering 6,000 hackers in 30 cities. AngelHack Manila is the official Philippine event.
I was one of the guest judges for the 2013 AngelHack Manila event. We reviewed the project pitches and demos and selected the wining team who was sent to San Francisco for a 10-week mentorship program.
Philippine Delegate, APEC Young Leaders & Entrepreneurs Forum, China (7/2001)
The APEC Young Leaders and Entrepreneurs Forum is a China and Canada joint initiative that aims to bring together leading young entrepreneurs and new economy leaders from 21 APEC economies to share experiences and consider how to strengthen the capacity for innovation, entrepreneurship, trade and investment by young people in the context of the new economy.
I was part of the seven-man delegation representing the Philippines in developing an action-plan for the growth of entrepreneurship in the APEC region, for presentation to the APEC ministerial meeting.
Delegate, Speaker, Judge
Event Participation
Awards
Internet of Things Hackathon, Runner-Up (2015)
Our team of 3 won the 2nd-place award for our prototype Home Care Device
Event writeup: https://www.geekypinas.com/2015/04/what-happened-to-the-internet-of-things-iot-hackathon-2015-event.html#axzz3Yl8iBQiK
IBM Chairman's Award (1995)
Received an award given by chairman Lou Gerstner himself in New York for helping close the first managed IT services contract in Asia Pacific. This project became the precursor to the outsourcing business of IBM.
LinkedIn
linkedin.com/in/floydpiedad
Twitter
twitter.com/piedad
Amazon Author Page
amazon.com/Floyd-Piedad/e/B001KD3XV4
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