How Microsoft Moves ITIL V3 from Concept to Practice
The IT Infrastructure Library (ITIL) has evolved from focusing on functions in its first version, to processes in its second version, and now—with ITIL version 3 (v3)—to addressing the entire service management life cycle, from service conceptualization to continuous service improvement.
The benefit of a full life-cycle approach is that you design services that hold strategic value for the business and you continue to operate and improve those services to continually meet business needs as they evolve.
This paper articulates how Microsoft supports and extends this service life-cycle approach.
Microsoft White Paper / Posted: Sept, 2007