Floyd Patrick N. Piedad

Expertise and Projects

I have been directly involved in the execution of, or have been the team lead in the implementation of, the following noteworthy projects. 

Systems Management Consulting (1992-Present)

  • Perform systems assessment and design of IT operations and systems management disciplines such as Problem Management, Change Management, Security Management, and other ITIL processes. 
  • Past clients include: MCSI Philippines, CreditBPO, BayanTel, Banko Sentral ng Pilipinas 
  • Technologies: ServiceNow, Faveo ServiceDesk, other systems management tools

Learning Content Authoring and Delivery Platform Development

  • ITIL V3 Foundation Online Learning for Pultorak (2008) 
    • Web-based online learning course on ITIL V3 developed using Lectora and hosted on Moodle Learning Management System. 
    • https://learn.pultorak.com/index 
    • Technologies: Lectora, Adobe Flash, SCORM, Moodle 
  • ITIL V3 Foundations Courseware for Pultorak (2005-2008) 
    • Courseware for 3-day ITIL Foundations course which is certified by EXIN, covering all text and diagrams 
    • Technologies: Adobe Illustrator, ADDIE instructional design methodology

Enterprise Applications Design, Development, and Administration

  • Online Storefront for Pultorak (2008) 
    • Online storefront deployment for Pultorak, including layout, inventory management, sales administration, and Google Adwords setup. 
    • Technologies: ProStores, Amazon Stores 
  • Service Management Assessment Tool for Microsoft (2005) 
    • Assessment-software hosted in Microsoft.com which was used by customers to assess their IT service management implementation and provides recommendations based on their responses. 
    • Technologies: Visual Basic, HTML, SQL 
  • Project Management System for AKAsia and Philscan (1996-2003) 
    • Application for managing customer projects, including logging of all suggestions, tasks, and action items, user authentication, report generation, and workflow management. 
    • Technologies: Apache web server, Linux OS, PHP, MySQL database 
  • ComPas Content Management System for Philscan clients (2001-2003) 
    • In-house software back-end for all the projects involving dynamic content web pages. 
    • Technologies: Apache Web server, Linux OS, PHP, MySQL database Customer 
  • Helpdesk System for AKAsia and Philscan (1996-2003) 
    • Application for managing customer calls and requests, including logging of all activities and action items, user authentication, report generation, and workflow management. 
    • Technologies: Apache web server, Linux OS, PHP, MySQL database 
  • Meeting Management System (1998-2003) 
    • Application for recording meeting minutes and tracking action items, inclusive of user authentication, access privileges, and report generation. 
    • Technologies: Apache Web server, Linux OS, PHP, MySQL database

Mobile Applications Design, Development, and Administration

  • iConfess (2008-Present) 
    •  iPhone app which I self-published as a guide for the sacrament of confession, with bookmarking and password protection 
    • App Info 
    • Technologies: xCode, Swift, Apple appstore 
  • Catholic Handbook (2008 - 2015) 
    • iPhone app which I self-published guidebook for Roman Catholics, with search, bookmarking 
    • App Info 
    • Technologies: xCode 
  • Lifetrak Fitness App (2010-2015) 
    • iPhone and Android app which syncs data with a fitness watch 
    • Managed the development and QA team under Stratpoint for silicon-valley client 
    • App Info 
    • Technologies: xCode, Android SDK 
  • StarsTrak (2010-2015) 
    • iPhone app for tracking Philippine celebrities and their social media feeds 
    • Managed the development and QA team under Stratpoint 
    • Technologies: xCode 
  • Twyxt (2010-2015) 
    • iPhone and Android app for couples messaging, photo sharing, calendar sharing 
    • Managed the development and QA team under Stratpoint for a client based in the US 
    • Technologies: xCode, Android SDK

Website Development and Administration

  • BCMap Website (2018 - Present) 
  • ProAct Business Solutions Website (2018 - Present) 

Training and Certifications

Blockchain: Foundations and Use Cases, Consensys Academy/Coursera (11/2018)

  • Course Info 
  • Speak comfortably about blockchain from technical, philosophical, and business standpoints, with real-world use cases.

Certified Data Privacy Practitioner, ISACA / Network Intelligence  (8/2018)

  • Course Info 
  • Covers aspects of the Philippines Data Privacy Act, PCI DSS, and GDPR.

Certified Blockchain Expert CBE, Blockchain Council (2/2018)

  • Course Info 
  • A Certified Blockchain Expert is a professional who understands Blockchain technology profoundly and can build Blockchain-based applications for businesses.

Human-Computer Interaction, Stanford University / Coursera (12/2012)

  • Similar Course  
  • Techniques of design such as rapid prototyping and evaluating interface alternatives, and how these practices inform the design of technology. Mock-ups, field-testing, principles of perception and controlled online experiments.

Foundation Certificate in IT Service Management, ITIL (3/2007)

  • Course Info
  • General awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
Awards
IBM Chairman's Award (1995)

Received an award given by chairman Lou Gerstner himself in New York for helping close the first managed IT services contract in Asia Pacific. This project became the precursor to the outsourcing business of IBM.

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