Floyd Patrick Piedad

Key Responsibilities:

• Led the technology modernization and global expansion of a SaaS field service management platform.
• Optimized operations and technology stack, resulting in a successful investor entry in 2023.
• Roadmapped product evolution for international markets while maintaining hands-on technical leadership.

Key Responsibilities:

• Leads the migration and product enhancements for the ZQRDocs SaaS platform.

Key Responsibilities:

• Advised the company on policies, decisions, and products related to information technology.

Key Responsibilities:

• Served as a management consultant to enhance client businesses.
• Past client projects include: Assistant General Manager for MCSI Philippines, Sales Enablement Trainer for PT&T Philippines.

Key Responsibilities:

• Spearheaded marketing and sales for data-center products and services.
• Managed the company's digital marketing efforts.
• Contributed to projects like the Service Desk software for PT&T Philippines.

Key Responsibilities:

• Managed the complex solutioning and sales of large IT outsourcing and managed services contracts.
• Was part of the company's management team.

Key Responsibilities:

• Led key client selling activities for mobile services, securing multi-month contracts with foreign clients.
• Oversaw the mobile development line-of-business.
• Pioneered the company's shift toward mobile app development, establishing them as a leader in the country.

Key Responsibilities:

• Managed all company operations and developed offerings around thin client computer hardware.

Key Responsibilities:

• Provided full-time management for R&D operations in Manila and oversaw IT infrastructure for client engagements.
• Managed the development of all ITIL courseware offerings.

Key Responsibilities:

• Served as part-time operations manager to ensure the urgent completion of course books and multimedia assets.

Key Responsibilities:

• Provided operational management for three sections of the IT department.
• Resolved performance and reliability issues for the email infrastructure and deployed a new helpdesk and project management application.

Key Responsibilities:

• Conducted due-diligence for a potential new software company.
• Analyzed market data and researched new products and technologies.

Key Responsibilities:

• Co-founded and established a company to provide outsourced software development services.
• Managed a team of programmers and designers and delivered software solutions to clients.

Key Responsibilities:

• Co-founded and pioneered high-volume fax-over-the-internet services.
• Managed back-office operations and developed IT infrastructure for client billing, customer service, and sales.

Key Responsibilities:

• Secured the outsourced store systems management contract with McDonald's Philippines.
• Received the **IBM Chairman's Award** for this achievement.
• Performed systems management consultancy for key enterprise accounts.